Terms and Conditions

1. General provisions

These terms govern the rights and obligations of the parties when ordering food and drinks through pelmeni4ki.com.

Seller:
[COMPANY NAME]
Registered office: [ADDRESS]
Premises: Miletičova 592/71, 821 09 Bratislava, Slovakia
Company ID (IČO): [IČO]  |  Tax ID (DIČ): [DIČ]  |  VAT ID (IČ DPH): [IČ DPH]
Phone: +421 949 703 099  |  E-mail: info@pelmeni4ki.com

The buyer is a natural or legal person who submits an order through this website.

2. Orders and conclusion of contract

The buyer creates an order by adding products to the cart and submitting the order form. Submitting an order is a proposal to conclude a contract and carries an obligation to pay.

The contract is concluded when the seller confirms the order by e-mail or phone. The seller may decline an order if a dish is unavailable, the delivery address is outside the delivery area, or the premises are closed.

3. Prices and payment

All prices shown are final and include VAT. The delivery fee is shown separately in the cart before the order is submitted.

Payment methods are listed on the Delivery and payment page. A proof of payment is provided with the order or electronically.

4. Delivery

We deliver within Bratislava during opening hours. Estimated delivery time is 30–60 minutes from order confirmation; it may increase during peak load or bad weather.

Delivery is carried out by a courier service. The buyer must be reachable at the phone number given in the order. If the courier cannot reach the buyer, the order is considered delivered and no refund arises.

Personal pickup is available at the premises after the order is confirmed as ready by phone.

5. Withdrawal from the contract

Under § 19 of Act No. 108/2024 Coll. on consumer protection, a consumer cannot withdraw from a contract for goods that are subject to rapid deterioration or spoilage. Prepared food and drinks are such goods, therefore the 14-day withdrawal period does not apply.

The buyer may cancel an order free of charge by phone until preparation has started. Once preparation has begun, cancellation is not possible.

This does not affect the buyer’s right to claim defects under the Complaints Procedure.

6. Complaints

The complaints process is set out in a separate Complaints Procedure, which forms an integral part of these terms.

7. Food information and allergens

Portion weight and allergens are listed with each dish. If you have an allergy or dietary restriction, please call us before submitting your order. As all dishes are prepared in a shared kitchen, traces of allergens cannot be excluded.

8. Sale of alcoholic beverages

Alcoholic beverages are sold only to persons over 18 years of age. By submitting an order containing alcohol, the buyer confirms they are over 18. The courier may request proof of age and withhold the alcohol if refused.

9. Personal data

Processing of personal data is described in the Privacy Policy.

10. Alternative dispute resolution

The supervisory authority is the Slovak Trade Inspection (SOI), Bratislava Region Inspectorate, Bajkalská 21/A, P. O. Box 5, 820 07 Bratislava.

The buyer may ask the seller for redress. If the seller replies negatively or does not reply within 30 days, the buyer may initiate alternative dispute resolution, including via ec.europa.eu/consumers/odr.

11. Final provisions

Matters not covered by these terms are governed by the law of the Slovak Republic. The version in force at the time an order is submitted applies to that order.

These terms take effect on [DATE].